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We
provide a comprehensive range of support and maintenance services which
are reliable, flexible and individually tailored to meet the
requirements of your business. |
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Comprehensive
support |
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If
your entire network has been designed & installed by us and
with a committed monthly fee, we can to provide services to manage your
entire network and servers; such as user account creation, account
management, security patches and updating. For first level technical
support; you will have the option to employ your own technical staff or
we can station one of our technical staff at your office during office
hours. |
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We can also
provide 24 hours system monitoring services to monitor your server and
environmental issue; such as server’s fan stop working, detect water
leakages from air con, power issue, smoke before fire outbreak,
break-in or high temperature issue; so that you can be aware of any
situation and actions can be taken immediately. |
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We can also
provide 24 hours system monitoring services to monitor your server and
environmental issue; such as server’s fan stop working, detect water
leakages from air con, power issue, smoke before fire outbreak,
break-in or high temperature issue; so that you can be aware of any
situation and actions can be taken immediately. |
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Ad-hoc technical support services |
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This is a
non-contractual service and there is no monthly fee. The client shall
pay the hourly |
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fee for each service call (case by case basis).
Since there no monthly contract, no commitment or monthly fee for this
service plan, we can only take job when we are free. For urgent or
emergency situation, we may not be able to send our technical staff to
help at all. |
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For those who are
relying on this service plan, we hope you understand that you are a
non-contractual customer and you have no priority over our contractual
clients. We cannot stop what we are doing to help you even if it is an
emergency case. To prevent any disappointment, we hope you will
consider our monthly technical and maintenance services. With your
monthly commitment, we can have a technical staff on standby. When need
arises, our technical staff will be free to attend to your needs |
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